Bookings & Deliveries
When can we expect delivery and pickup of our hired goods?
Most people hire equipment for weekend events, so we usually deliver Thursday / Friday and pickup Monday / Tuesday. This will vary depending on your needs, the size of your order, our work schedule and the most efficient run we can devise based on other bookings. We do try to work with your availability and ask for your patience as we juggle the many jobs we have on our delivery sheet.
Mid-week jobs are usually delivered the day before and picked up the day after your event, but there are exceptions and it often depends on your requirements.
We are happy to discuss your needs when you call our sales consultants.
How long is the hire period?
The hire period is usually 2-3 days, for which we have one charge as shown in our price list.
Can I extend the hire period?
Yes. If you require the goods for a week or more you will be charged with an additional fee quoted by our sales consultants.
How much does it cost to deliver?
The delivery cost depends on a number of factors which include the location, access to the site and timing. We normally deliver Monday to Friday, for example a delivery on a Wednesday afternoon will be cheaper than at 5am on a Sunday.
Can I pick the equipment up myself?
Of course. Depending on the size of your order and the capacity to transport it, pickups can be made from any of our branches, Peakhurst, or Matraville.
Do you charge a bond?
No, however credit card details must be provided when hiring equipment. No extra costs will be charged to your credit card unless the equipment is lost or damaged and in those cases we always consult with you before taking any action. If damages occur then the costs to repair or replace will be charged as per our standard terms & conditions of hire (available on our website).
What size marquee will I need?
There are many factors to consider when determining the size of the marquee required for your event. Some factors that need to be considered include:
- Available space to fit the marquee
- The type of event, e.g. wedding, birthday party, corporate event etc.
- The number of expected guests
- Whether the guests be seated at tables
- If so, what style of tables you prefer (Refer to the sketches under ‘Tables’ for estimated space requirements). Don’t forget that a formal head table will take up more space than your guest tables
- Whether you require a stage, dance floor, buffet tables or other furniture in the marquee
Our marquee hire specialists will suggest the appropriate size based on your personal needs.
How do I know if my site is suitable for installing a marquee?
Most surfaces are suitable for installing a marquee. Usually we use pegs driven into grass surfaces or natural ground, but on surfaces where marquees cannot be pegged into the ground (such as on paving, concrete or asphalt) steel or concrete weights can be used. There is a small additional charge to place and remove these heavy weights.
Am I required to clean the slushie machine?
We only need you to rinse the slushie machine with fresh water. Our team will do the detailed cleaning at our warehouse.
How long does the mix take to freeze?
It takes up to one hour to freeze the mix.
Any other questions?
Call 02 9533 4429 or contact us. Our friendly staff will answer all of your questions.